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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first step you should take is to push the Help button, which is present on each and every page. A context menu will appear. It contains detailed info about all the operations that you can perform on the page in question. Each pop-up menu shows up on the same page so that you can quickly return to your work.

Video Tutorials

We have an extensive range of tutorial videos describing how to work with our Control Panel. They're shot for those of you who want to see how things are getting done instead of only reading articles. Thus, anyone can swiftly become familiar with our Control Panel by merely watching our step-by-step tutorial videos.

F.A.Q.

If you can't find the solution you need, have a gaze at our extensive Frequently Asked Questions section, which includes questions asked by real users and offers practical solutions. We regulary update our FAQ section with new questions & answers in an attempt to embrace all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't discover the answer you need in the Frequently Asked Questions database either, you can get in touch with our excellent team of technical support engineers available 24-7-365 and ready to help you with any problem. Each trouble ticket you send will be answered within 60 minutes (the average response time is just twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 228662

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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